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12 of the Best AI Chatbots for 2021

Chatbots
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12 of the Best AI Chatbots for 2021 Whether it’s on Facebook Messenger, their website, or even text messaging, more and more brands are leveraging chatbots to service their customers, market their brand, and even sell their products. But even though most chatbots can handle moderately sophisticated conversations, like welcome conversations and product discovery interactions, the if/then logic that powers their conversational capabilities can be limiting. For instance, if a customer asks a unique yet pressing question that you didn’t account for when designing your chatbot’s logic, there’s no way it can answer their question, which hangs your customer out to dry and ultimately leaves them dissatisfied with your customer service. Fortunately, the next advancement in chatbot technology that can solve this problem is gaining steam -- AI-powered chatbots. By leveraging machine learning and NLP, AI-powered chatbots can understand the intent behind your customers’ requests, account for each customer’s entire conversation history when it interacts with them, and respond to their questions in a natural, human way. If you’re currently using a standard chatbot, but want to upgrade to an AI-powered one, we’ve put together a list of the best AI chatbots for 2021. Read on to find the right one for you. 1. HubSpot Image Credit HubSpot has an easy and powerful chat builder software that allows you to automate and scale live chat conversations. Your customers will be able to get answers to frequently asked questions, book meetings, and navigate the site. At the same...

How Using Humans And Chatbots Together Generated 182% More Qualified Leads

Chatbots
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How Using Humans And Chatbots Together Generated 182% More Qualified Leads This post is a part of Made @ HubSpot, an internal thought leadership series through which we extract lessons from experiments conducted by our very own HubSpotters. Prospect expectations for businesses have never been higher — in fact, according to Google, 61% of people now expect brands to deliver personalized experiences.  At the same time, the amount of people who want to reach a business through messaging continues to rise. Which means keeping up on chat can be tough, even for well-trained teams. At HubSpot, we felt the brunt of that pain in early 2018. We have a specific sales team that handles chatting with people on our website. At the time, we'd been using live chat across most of HubSpot.com to engage with prospects in a way that felt natural. Unfortunately, sales leadership began noticing we were losing out on valuable, high-intent prospects who were attempting to reach us via live chat. We simply didn't have a guaranteed way of ensuring their needs were addressed by a member of our team — which meant we were losing out on potential sales, big time. When my marketing team at HubSpot connected with the sales team to discuss the issue, we recognized live chat alone no longer suited our needs. To appropriately communicate with each prospect and create that highly personalized experience our website visitors crave, we needed to scale our sales team's productivity with a chatbot. Here,...

How HubSpot Personalized Our Chatbots to Improve The Customer Experience and Support Our Sales Team

Chatbots, thought leadership
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How HubSpot Personalized Our Chatbots to Improve The Customer Experience and Support Our Sales Team This post is a part of Made @ HubSpot, an internal thought  leadership series through which we extract lessons from experiments conducted by our very own HubSpotters. You can’t talk about the future of marketing without chatbots. People are increasingly interested in communicating with brands in a more personal, conversational way — and chatbots can help. Including chatbots on your website helps visitors find what they are looking for and connect them with your team in an immediate, frictionless way. Chatbots also follow the Inbound Messaging Framework. So, what are the secrets to building a chatbot strategy? On HubSpot’s marketing team, we seek to deliver a world-class customer experience. We consistently ask: How can chatbots better serve our various audiences (visitors, leads, and customers) to help direct them to the right resources for their needs? Also, how can we use chatbots to support our sales team and reach our goals? Use HubSpot's free Chatbot Builder Software to easily build and launch chatbots on your website — no coding required. A Customer-Focused Bot Experience Chatbots work when they're contextual and relevant to specific problems folks are having. Through conversations with our sales team, we learned that 15% of chat questions on the website were about getting technical support. We were creating friction for our customers because our sales team (who answers chat questions onsite) is not as well equipped to answer these questions as...